Privacy policy


Ores store recognizes the importance of protecting the privacy of your personal data. We have adopted this privacy policy together with strict security measures in order to protect the information you provide us. We mainly handle your personal data in order  for us to perform the contractual obligations we have towards you. In certain situations we rely on our legitimate interest to handle personal data. [If you have subscribed for Ores newsletter, some of the processing is based on your explicit consent.]


The Swedish company Ores Stores AB, reg. No. 559149-0353, is the controller of your personal data.
You may contact Ores Store at any time, please find our contact details below.
E-mail: [email protected]
Phone: +46 721731471

3.1 General

Below is a summary of the categories of data that we process, the purposes of processing the data and on
what legal basis we are processing your data.

3.2 Customers

Data collected when you shop in our webstore or use our online services
Contact details: If you make a purchase online we will collect your name, address, e-mail address, telephone number, country of residence. Not all information is mandatory for making a purchase. We have marked mandatory information with the symbol (*) on our website. We will use your contact information to process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. The legal basis is that it is necessary to process your data in order for us to be able to fulfill our contractual
obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose. We may also process your contact details to keep you informed, via email, SMS, letters, telephone, and other social media, of our special events or promotions. The legal basis is our legitimate interest of being able to market our products to our existing customers. We may use your contact details for direct marketing purposes for up to 12 months after your latest purchase subject to your ongoing right to opt-out. You are entitled to reject our marketing messages at any time by contacting customer service at [email protected].


Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details are protected via Stripe. The legal basis is that the processing is necessary in order for us to be able to fulfil our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose.


Previous purchases and returns: We will store information regarding your purchases and returns in our online-store. Such information encompasses product, size, price and date of purchase. We will also store information regarding your recently viewed items. This will allow you to keep track of your purchases and returns, and recently viewed items, by logging into your personal account. The legal basis is our legitimate interest to provide you with personal service. We will also save information on your contact details and previous purchases and returns during 36 months after the purchase to be able to administer returns and/ or complaints. The legal basis is our legitimate interest to provide our customers with speedy and efficient service after the purchase.

3.3 Technical information

We may also automatically collect technical and usage data about your equipment, browsing actions and patterns when you interact with our website. We collect this personal data by using cookies, server logs and other similar technologies. The legal basis is our legitimate interest to provide you with personal service.

3.4 Consent and withdrawal

You have the right to object to any of our processing of your personal data. Please note however that your withdrawal will not affect our right to process your data when such processing is necessary to perform our contractual obligations to you, and/or to the extent we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any consent-based processing, we will cease all such processing.


In certain situations, we may however need to share our customers’ data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database.

Ores will never sell or rent our customer’s personal data to any other entity.


The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.


We will retain your personal information for as long as necessary in relation to the purposes for which they were collected or otherwise processed. We may use your contact details for to provide you with information on Ores products and offerings for up to twelve (12) months after your latest purchase subject to your ongoing right to opt-out. Thereafter we will delete your data unless we need to keep it for other purposes that are legally justifiable.


We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

  • you can ask us for a copy of the personal information we hold about you;


  • you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;


  • in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and


  • in certain situations, you can also ask us to send the personal information you have given us to a third party.


Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting us using the contact details set out above.

Ores is committed to handle any request, complaint or concern that you may have about our use of your personal information in a fair and transparent way. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

8.1. How do we use cookies?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

Cookies are used on almost every website. They are small text files that are saved on your computer or device to help our website perform a number of functions. For example, they can help us monitor the number of people using our website and help us understand more about the way in which people interact with our website.

8.2. What cookies do we use?
8.2.1. Necessary cookies

Necessary cookies are required for the basic operation of our website, for example by enabling basic functions like page navigation and access to secure areas of the website.

8.2.2. Functionality/preference cookies

These cookies enable a website to remember information that changes the way the website behaves or looks and remember your preferences, like your preferred language or the region that you are in. For example we use Woocommerce to allow the online store to function properly.

8.2.3. Analytical/performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to understand how visitors interact with our website, limited identifiable data may be collected. For example we use Google Analytics to measure the traffic generated on the website.

8.2.4. Targeting/marketing cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. Identifiable or unique data may be collected. For example, we use Facebook Pixel for this purpose.

8.2.5. How do you manage your cookies?

Most web browsers allow you to manage cookies via the browser settings. For example, you may choose to block cookies in order to prevent your browser from accepting new cookies, delete existing cookies, have the browser notify you when you receive a new cookie or disable cookies altogether.

Please note that by restricting cookies you might not be able to access all parts of our website since some functionality of the website are dependent on cookies.


Ores reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time.

Last date for modification: August 2018
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